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We hope you enjoy your KORYANGS jewellery piece for years to come, and have included a care guide with your recent purchase. We have a 30-day return policy, meaning we accept returns for items (EXCLUDING pierced earrings, unless faulty) that reach us within 30 days of the original delivery date.
To be eligible for a return, your item must:
- Be in the same condition that you received it- unused and in its original packaging
- Have a receipt or proof of purchase.
- Contact us within 14 days of receiving the item so we can discuss the issue and send you a shipping label.
To start a return, please contact us using our form.
Please include:
- Your order number
- Reason for return
We will aim to contact you within 24 hours with how to proceed.
Exceptions/ non-returnable items:
Unfortunately we are unable to accept returns on the following items:
- Pierced earrings unless faulty
- Sale items or gift cards.
- Personalised or custom products. Please get in touch if you have any concerns about your specific item.
Refunds:
We will notify you once we’ve received your return and you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us here.
Damages and issues:
Once you have received your order, please carefully inspect the item to see if there are any defects or damages. Contact us immediately if there is an issue with the item. Once we receive your email, we will resolve the issue as quickly as possible.
Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.